This policy applies to Ai to App's paid plans (Standard and Enterprise). The service is provided by Demresa Bilişim Yazılım Reklam ve Danışmanlık Hizmetleri İç ve Dış Ticaret Limited Şirketi (Türkiye). The Free plan involves no payment, so there is nothing to cancel or refund.

1. Subscription and Renewal

Your subscription starts with your first payment and renews automatically every month or every year, depending on the period you chose, using the same card. You can see the renewal date and amount under My Account › Subscriptions. Prices are published on the Pricing page, VAT included.

2. Cancellation

You can cancel your subscription at any time under My Account › Subscriptions; you do not need to contact us. Cancellation takes effect at the end of the period you have paid for: you keep your plan's features until the period ends and you are not charged for the next period. No partial refund is made for the remaining time of a period in which you cancel.

3. Right of Withdrawal

A paid plan becomes available in your account electronically as soon as your payment is approved. Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form. During payment you agree that the service starts immediately, so there is no right of withdrawal for a period that has already started. This does not affect your right to cancel your subscription at any time.

4. When We Refund

• You were charged more than once for the same period, or charged the wrong amount
• You were charged for the next period of a subscription you had cancelled
• A plan you paid for could not be made available for a reason on our side

In these cases the full amount, or the amount charged in excess, is refunded. We start the refund within 14 days of receiving your request; it is made to the card used for payment, and how long it takes to appear on your statement depends on your bank.

5. Changing Plans

When you move to a higher plan, the value of the unused time on your current plan is deducted from the first payment of the new plan. If the unused time is worth more than that first payment, you can cancel your current subscription and switch at the end of the period.

6. Failed Payments

If a renewal payment cannot be taken from your card, we let you know by email and retry the payment a few times. If it still fails after three attempts, the subscription is suspended and no further charges are made. You can update your card under Subscriptions.

7. Requests and Contact

For refund requests and questions, write to [email protected] or use the form on the Contact page, or call +90 (850) 305 89 13. Include the email address registered to your account and the payment date. Seller details are on the About Us page and the terms of sale are in the Distance Sales Agreement. Your statutory rights as a consumer are not affected.